Date Last Updated: February 1st, 2021
III. Personal Information We Collect and How We Collect, Use and Share that Information
We may collect Personal Information from you directly and from third-party sources in different ways (“Points of Collection”), as described further below.
Information Collected Directly From You
Information You Provide to Us
We collect Personal Information directly from you in a number of ways. When you use the Sites, we collect from you certain Personal Information you provide to us, such as when you fill out forms, make a purchase or request more information. We also collect from you certain Personal Information you provide to us offline, such as when you provide information to one of our service advisors or sales or customer service representatives over the phone or in person. In addition, if you are a Subscriber or anyone who uses the Services, we may also collect information from you in connection with your use of the Services.
Information Collected from Your Browser or Device
When you visit the Sites, we automatically gather and store certain information about your visit from your browser or device, such as IP address, geolocation information, referral sources, Wi-Fi information, browser type and version, operating system, browser language, and other information relating to your usage of the Sites (“Site Data”). We may collect this information through the use of browser information, log files, web beacons, action tags, unique advertising identifiers, application program interfaces, and other methods.
Information Collected Through Cookies
Information Collected from Third Parties
In addition to Personal Information that you provide directly to us, we may also collect information about you from third-party sources. When you visit the Sites or use the Services, there may be third parties with whom we conduct business, including any third-party vendors or service providers that we use in connection with providing the Services that may be collecting your information and sharing it with us.
You may also affirmatively authorize or direct third parties to provide us with information, such as through third-party software development kits (“SDKs”), “action tags,” pixel tags, among others. Pixel tags (also called beacons or pixels) are small blocks of code installed on (or called by) a webpage, app, or advertisement that can retrieve certain information about your device and browser. We may use action tags, which are placed in advertisements that are served on our behalf on the Sites and third-party sites to track interaction, on our Sites and our emails. Some of our applications may incorporate SDKs.
We may also collect information about you from our affiliates.
IV. How We Use the Information We Collect
We may use your Personal Information (including the categories of Personal Information described above) and Site Data (collectively, the “Collected Information”) for the following purposes:
Subscription Application and Renewal
We may use your Collected Information to process, maintain, and renew your subscription as a subscriber to A3 Smart Home alarm and monitoring services.
Providing You with Services
We may use your Collected Information to provide you with various services, such as: (1) providing you with the Services, and 24/7 customer support through our Customer Support team as described in Section XII (How to Contact Us) below, (2) facilitating reservations, billing, account management, and account maintenance; and (3) allowing you to utilize features within the Sites by granting us access to certain information on your device (such as geo-location) when you request certain Services.
Other Uses in Agreements
We may also use your Collected Information for the specific uses identified in any agreements you may have with us.
Contacting You and Sending You Materials
We may use your Collected Information to contact you and to respond to your requests. We may also use your Collected Information to communicate with you as needed, including through e-mail, text messages or other means, for communications relating to, among others: (a) alarm event notifications, (b) changes to our office locations, (c) providing and improving our customer service, and (d) administrative information (e.g., information relating to changes to our terms, conditions, and policies). We may also use your Collected Information to maintain and improve our Services, by, for example, sending e-mails to solicit your feedback and to enroll you in our promotional email programs.
Please note that if you are accessing our Sites and provide your e-mail address to us, you can opt out at any time as indicated in each promotional email. Additionally, if you provide your telephone number, we may use it to initiate an automated or live telephone call from us or a third party, or add your telephone number to a list that our agents may use to contact you. We will only contact you using automated services with your express consent or for the purposes of facilitating a Service that you requested.
Should you no longer to wish to receive these marketing or promotional communications, you may opt out as described in Section VII (Opt-Out from Marketing) below.
Conducting and Growing Our Business
We may use your Collected Information to conduct our business, such as conducting data analysis, performing audits, controlling risk, detecting and preventing fraud or other crimes or preventing or investigating fraud, security, or technical issues or otherwise managing risks, and complying with laws, regulations and other legal processes and law enforcement requirements related to our business and obligations. We may also use your Collected Data to enforce our agreements and to protect our rights, safety, security, or property or those of third parties.
We may also use your Collected Information to develop new products and services, maintain existing Services, identify usage trends, determine the effectiveness of our promotions campaigns, and operate and expand our business activities. We may also use aggregated and de-identified data, which does not identify you individually, for our business purposes, which may include offering products or services, research, marketing or analyzing market trends, and other purposes consistent with applicable laws. We may use your Collected Information to personalize your experience on the Sites and to improve the security, design, and functionality of our Sites.
Confirming Your Identity
We may use your Collected Information to confirm your identity.
We may use your information for other purposes specifically disclosed to you at the time we request your information. By providing your information, you consent to all disclosed uses.
We may use your Collected Information to detect security incidents, protect against malicious, deceptive, or illegal activity, and prosecute those responsible for that activity.
We may also use your Collected Information to debug to identify and repair errors that impair existing intended functionality.
V. Sharing of Collected Information
We may share your Collected Information with the following types of third parties:
The Companies and Subsidiaries, and Company Affiliates
We may share your Collected Information with service providers that are providing services to us and acting on our behalf, such as consultants, professional advisers, data analytics providers, and other service providers. Such services being provided by the service providers include: (i) the provision, operation, maintenance, administration, promotion, improvement, and oversight of the Services, and the Sites; (ii) the provision of advertising services; and (iii) the fulfillment of your requests for information or Services.
We may also share your Collected Information with certain other third parties in the following circumstances:
- If you direct us to share your Collected Information with a certain third party;
- If you authorize us to share your Collected Information with a certain third party as part of our provision of Services to you;
- If you authorize us to share your Collected Information with a certain third party as part of fulfilling your request for other Services;
- To comply with laws and regulations (including to fulfill our regulatory obligations relating to our business), respond to legal processes (for example, a court order, search warrant, or subpoena) or requests from law enforcement authorities, or otherwise required by law;
- If we believe the Sites and/or the Services are being or have been used in violation of our Terms and Conditions, other agreements with you, applicable law or otherwise in the commission of a crime;
- If we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person;
- If necessary to protect our rights, safety, security, or property or those of third parties, including to enforce our rights against unauthorized access or attempted unauthorized access to our information technology assets or against other inappropriate use of our Sites;
- To prevent or investigate fraud, security, or technical issues or otherwise manage risks;
- To report to credit bureaus if applicable; or,
- To share or transfer your Collected Information for a business deal, such as a proposed or consummated sale, acquisition, transfer, merger, or consolidation of all or part of our organization.
VI. Data Retention
VII. Opt-Out from Marketing
You may receive transactional communications from us, such as communications regarding the Sites or our Services. You may also receive promotional communications from us, such as communications regarding marketing, promotions, and/or other related topics. To contact you, we may use the information you provide to us, including your email, address, fax, or phone number. You may, at any time, opt out of receiving future promotional communications from us by: (1) following the instructions within the promotional communication you received from us, or (2) contacting us using the contact information displayed in Section XII (How to Contact Us). To learn more about your choices regarding receiving promotional emails or other communications, please review our About Online Advertising page.
All requests to receive no longer any promotional communications will be processed in a timely manner. After your request has been processed, you will no longer receive the promotional communications that you opted out from, but you may continue to receive materials while we process your opt-out request. Please note, even if you opt-out as described in this Section VII (Opt-Out from Marketing), you may continue to receive transactional communications from us, including those related to your account, your use of the Services and Sites, and other important notices.
VIII. Tracking; Third Party Analytics Providers
“Do Not Track” Disclosure
Certain web browsers may provide a do-not-track (“DNT”) option. You may be able to ask your browser to inform websites that you not wish your activities to be tracked, either with cookies or other persistent identifiers, commonly called “DNT signals.” At this time, we do not honor DNT signals; however, we provide you with the option to opt out from behavioral advertising. Please see our About Online Advertising page for more information.
Third Party Analytics Providers
You can learn more about Google Analytics and how it collects and processes data (including how to control the information sent to Google) by visiting: www.google.com/policies/privacy/partners/. You can opt-out of Google Analytics by using the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout/.
You can learn more about Optimizely and how it collects and processes data (including how to control the information sent to Optimizely) by visiting: https://www.optimizely.com/privacy/. You can learn about how to opt-out of Optimizely by visiting: https://www.optimizely.com/legal/opt-out/.
IX. Links to Other Sites and Other Privacy Policies
The Sites may contain third-party links, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third-party integrations, and co-branded or third-party-branded services, you may be providing information (including Personal Information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect, share, or use your information. Because we have no control over the privacy practices or content of these linked sites, we recommend that you carefully review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our Sites and Services.
X. Children’s Privacy
The Sites and the Services are not intended to target individuals under the age of 13 and we do not knowingly collect Personal Information directly from children under the age of 13. If we discover that we have received Personal Information directly from a child under the age of 13, we will delete that information. If you are a parent or guardian of a child under the age of 13 and believe we have collected Personal Information directly from your child, you may contact us using the information provided in Section XII (How to Contact Us) below to have that information deleted from our records.
XI. Protecting Your Personal Information
To protect your Personal Information from unauthorized access and use, we maintain reasonable security procedures and practices appropriate to the nature of the information you provide to us and the type of processing activities performed by us. However, please note that there is always some risk in transmitting information over the Internet. Because the Sites are provided through the Internet, when you use the Sites, your communications may be intercepted by others. For this reason, we cannot guarantee the security and privacy of transmissions via the Internet, and we will not be liable for any lack of security relating to the use of the Sites by you. You agree that you will not hold us liable for any damages resulting from any loss of privacy or security occurring in connection with any communications over such networks.
XII. How to Contact Us
- By email to: firstname.lastname@example.org or email@example.com
- By mail to: A3 Smart Home, Attn.: Privacy Requests, 1277 Treat Boulevard, Suite 1000, Walnut Creek, CA 94597
- By phone: 1 (800) 669-7779