As security and technology experts, we can help you utilize your system and service to the fullest. Here are some frequently asked questions to get you started.
Yes, you can bypass the zone in which the security device is found. It is generally as simple as entering your code, pressing the bypass key, and then the keys designating the zone you wish to bypass. The bypass light will come on, confirming that you have now bypassed the zone. You may now enter your security code to arm your system. Each control panel may be different, but will allow you to bypass a zone. If you aren't sure and can't find your Owner's Manual, you can access the manuals here, or call us and we will walk you through the procedure.
Call us at 800-669-7779. In many cases, our technically trained customer care representatives are able to resolve system issues over the telephone. If not, we will schedule service with an Authorized Service Technician.
If you have pressed either the panic or the fire alarm buttons, you will not be able to cancel the alarm signal. Please contact us on 800-669-7779.
No, if you don't have a landline or have cancelled in favor of cellular or internet/broadband just let us know and we can provide you with the appropriate alternate model for communicating.
It may. We offer filters which may overcome the problem. Please contact us on 800-669-7779 for more information.
Simply look for the manufacturer’s name on your keypad or alarm panel.
You may download a copy of your system manual here. If you can’t find your system or have any questions please call us at 800-669-7779.
Periodic testing of your alarm system is essential to ensure proper function. You should test your system each month. Be sure to notify the Monitoring Station prior to testing. If you do not have the details of the Monitoring Station, call us first. There are two types of tests: the signal in the home and the signal from your home to the monitoring center. Refer to your system manual for full details or contact us.
You can cancel the audible alarm by entering your code properly within 60 seconds. This should clear your system and switch it to "READY" mode. Some systems have alarm memory. In this case you may need to enter your code again to clear it.
If your telephone line has been cut by an intruder, or if a storm or natural disaster has disabled communications, your security system is still internally operational. The alarm will sound when sensors are triggered. However, emergency signals will not be transmitted to the Monitoring Station so police and fire authorities will not be notified by the operator. To ensure the integrity of your system, a cellular communicator can be added to provide an alternate path to the Monitoring Station. Call us on 800-669-7779 for more information.
A low battery can describe a number of conditions. It generally means that a control or sensor battery needs to be replaced. Please refer to your user manual or us on 800-669-7779 if you need additional information.
You may. Certain state, city or county agencies may require you to register your alarm or obtain a permit/license. To check if that is the case for you, please contact your local governing agency or police department and find out about your responsibilities in your area. Failure to register or obtain a permit/license may result in a citation or fine.
False alarms have many consequences from wasting emergency resources to city fines, but they can be prevented:
If you are installing a new camera, have replaced your router, or have changed your Wi-Fi network settings, you will need to perform one of the following methods to connect the camera or doorbell camera to your network.